FAQ

Frequently Asked Questions

Updated 8/28/2018

Q: Is my credit card number safe?

A: Probably Not.  We’re doing everything we can to try and make your online transaction as safe as possible.  We (Troop 925) do not record or store your credit card information anywhere on any of our systems.  The payment processing system we are using for 2017 is STRIPE.  Your credit card information is handed off directly to STRIPE – and then after the transaction completes in about 2 days Stripe will transfer money directly into the Troop 925 bank account.

Q: What do you mean by “Probably Not”?!?

A: We’re just parents trying to fund our Boy Scout Troop – not internet security experts.  If companies like J.P. Morgan Chase and Home Depot and Target and the State of South Carolina can’t keep our credit card information safe, Troop 925 isn’t any better equipped to do it either.

Q: Something went wrong on the website – who do I call?

A: Jason Jones is the primary webmaster – email is great jason.e.jones@gmail.com or call my cell phone: 704-905-3367.  Kreg Steppe is also a webmaster kreg.steppe@gmail.com.

Q: Tell me about your freezer safe microwave safe containers.

A: We’re super picky about the containers we use.  We’ve selected only the best high quality plastic containers from Wy Industries.  You might recognize these as the “nice” containers that Chinese restaurants use for their take out soup.

Our Containers

 

Q: Your website is slow!  Can you speed it up?

A: our primary purpose here is to maximize the monies for the Troop.  Over years of cobbling together websites to help enable online sales a lot has been learned – and a lot has changed.  We’re paying about $10/month “all in” for the website and database.  When the sale is over we can revert to a $30/year plan and move the website preserving the work and transaction history (yeah!!).   So the point is, we’re paying very little for what we have maximizing the monies to the Troop.  if you find the website completely unbearable then order your BBQ from a Leader or Scout via PAPER!  We’d be DELIGHTED to take your paper order.  Contact us if you need  to place a paper order.  (We accept Check and Cash on paper)

A2: New for 2016 is a major update and rehosting which has resulted in tremendous performance improvements!

A3: New for 2017 we’re retooled the site even more.  Performance problems should be behind us.

A4: The 2018 season we’re keeping things the same as 2017 – the site seems to be working pretty well.  Let us know if we’re wrong!

Q: I’m a Scout or Leader and I need more order forms.

A: Documents for Scouts and Leaders to take paper orders are available on facebook.

Q: What’s your Privacy Policy?

A:

This privacy policy discloses the privacy practices for troop925bbq.com.  This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via the website or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 704-905-3367 or via email at jason.e.jones@gmail.com.